Refund policy

Refund Policy

At Everdries, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund process.

Refund Eligibility

You may request a refund within 30 days of purchase. The item must be in its original condition, unused, and in original packaging. Refunds are available for defective or damaged products regardless of usage.

Non-Refundable Items

The following items are not eligible for refund: custom or personalized products, items purchased during final sale events, and products damaged due to customer misuse or negligence.

How to Request a Refund

To initiate a refund, contact our support team with your order number and reason for the return. We will provide you with return shipping instructions and a prepaid label when applicable.

Refund Processing

Once we receive and inspect your returned item, refunds are typically processed within 5 to 10 business days. Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3 to 5 business days for the credit to appear in your account.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the customer's responsibility unless the return is due to a product defect or our mistake.

Partial Refunds

Items showing signs of wear, damage beyond normal use, or missing components may be subject to a partial refund at our discretion.